Privacy Policy

A legal disclaimer

Aura Bend respects your privacy and is committed to handling your personal information with care. This Privacy Policy explains how Aura Bend collects, uses, stores and shares information when you visit aurabend.com, contact us, book a service, purchase an experience or otherwise interact with us.

In this policy, “Aura Bend,” “we,” “our” and “us” refer to Aura Bend and the practitioners working on its behalf.

1. Information We Collect

The information we collect depends on how you interact with Aura Bend.

Information You Provide

We may collect information you voluntarily provide, including:

Your name
Email address
Telephone number
Home, hotel or service address
Billing and transaction information
Booking dates and service selections
Names and number of participating guests
Dietary preferences and food allergies
Accessibility or mobility considerations
Pregnancy or postpartum information
Massage, movement or wellness preferences
Relevant health, medication or safety information you choose to disclose
Emergency contact information
Retreat intentions and requested accommodations
Communications sent through our website, email, telephone or text message
Reviews, feedback and testimonials
Any other information you choose to provide

Because Aura Bend offers personalized wellness services, some information you provide may be sensitive. We ask that you share only information reasonably necessary for us to determine whether a service is appropriate and to provide it safely.

Booking and Payment Information

When you schedule or purchase a service through our website, payment information may be collected and processed by Wix or another payment processor.

Aura Bend may receive information such as your name, billing contact information, amount paid, payment status and transaction history. We generally do not receive or store your complete credit- or debit-card number.

Information Collected Automatically

When you visit our website, Wix and authorized website tools may automatically collect information such as:

Internet Protocol address
Browser and device type
Operating system
Approximate geographic location
Pages viewed
Links selected
Date and time of your visit
Referring website
Booking and purchase activity
Cookie identifiers and similar technical information

2. How We Use Information

We may use personal information to:

Respond to questions and service requests
Schedule and provide appointments, retreats and experiences
Personalize services around your preferences and needs
Evaluate whether an experience can be provided appropriately and safely
Coordinate practitioners, meals, transportation, guides and locations
Process payments, deposits, refunds and cancellations
Send booking confirmations, reminders and service-related messages
Communicate changes involving weather, location, staffing or availability
Provide customer service
Maintain booking, business and tax records
Improve our website, services and guest experience
Detect fraud, misuse or security concerns
Meet insurance, licensing, safety and legal obligations
Send marketing communications when you have chosen to receive them
Protect the rights, safety and property of our guests, practitioners and business

We will not use sensitive wellness information for unrelated advertising.

3. Sensitive Wellness Information

Certain services may require information concerning pregnancy, postpartum recovery, allergies, injuries, physical limitations, medications, mental or emotional well-being or other health-related considerations.

We collect this information only when it is relevant to a requested service, safety assessment, practitioner intake or legal obligation.

This information may be shared with the Aura Bend practitioner assigned to your service and, when necessary and authorized, with an outside practitioner or provider involved in your experience.

Please do not submit urgent medical information through the website. Aura Bend’s website and email are not emergency communication channels.

4. How We Share Information

We do not sell personal information for money.

We may disclose personal information to the following parties when reasonably necessary:

Aura Bend Practitioners

Information may be shared among Tracy, Maddison, Tatum or another practitioner assigned to provide or coordinate your service.

Only information reasonably relevant to the experience should be shared.

Service Providers

We may use third parties to help operate the business, including:

Wix website and booking services
Payment processors
Email and communication providers
Scheduling and customer-management tools
Website analytics providers
Accountants, insurers and professional advisers
Food, transportation or equipment providers
Licensed guides and collaborating practitioners

These providers may access information only as needed to perform services on our behalf or meet their own legal obligations.

Experience Partners

When you request an experience involving a guide, outside practitioner, transportation provider, hotel, vacation rental, private dining location or activity partner, we may share the information needed to coordinate that experience.

We will not knowingly share sensitive wellness information with an experience partner unless it is necessary, appropriate and authorized.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

Comply with a law, regulation, subpoena or legal process
Protect a guest, practitioner or other person from harm
Investigate fraud or misuse
Enforce our agreements and policies
Protect our legal rights or property
Respond to an emergency

5. Cookies and Website Technologies

Aura Bend’s website is hosted through Wix. Wix and other authorized tools may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website use and support bookings or marketing.

These technologies may include:

Essential cookies, which are necessary for security, navigation, bookings and core website functions
Functional cookies, which remember preferences and improve website features
Analytics cookies, which help us understand how visitors use the website
Marketing cookies, which may be used to measure promotions or provide relevant advertising

You may be able to manage nonessential cookies through the cookie settings displayed on our website or through your browser. Blocking certain cookies may affect website functions, including online booking.

6. Marketing Communications

We may send newsletters, seasonal offerings, event announcements or other marketing communications when you subscribe or otherwise consent to receive them.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting us at info@aurabend.com.

Unsubscribing from marketing does not prevent us from sending communications that are necessary for an existing booking, payment or service.

7. Text Messages and Telephone Calls

When you provide a telephone number, we may contact you regarding:

Booking confirmations
Arrival and location details
Practitioner coordination
Weather or itinerary changes
Questions relating to your requested service
Payment or scheduling issues

We will obtain any consent required before sending recurring promotional text messages. Message and data rates may apply.

8. Photographs, Reviews and Testimonials

Aura Bend will not publicly use identifiable photographs, videos, reviews or personal stories from your experience without permission.

When permission is granted, you may contact us to withdraw authorization for future use. Withdrawal will not necessarily require us to retrieve materials that were lawfully published or distributed before your request.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide requested services
Maintain appropriate service and booking records
Complete financial and tax reporting
Meet insurance, licensing and legal obligations
Resolve disputes
Enforce agreements
Maintain necessary safety records

Retention periods may differ depending on the type of information and service involved. When information is no longer reasonably required, we may delete, anonymize or securely dispose of it.

10. Data Security

Aura Bend uses reasonable administrative, technical and physical measures intended to protect personal information.

However, no website, email account, online booking platform or data-storage system can be guaranteed completely secure. Please avoid sending unnecessary sensitive information through ordinary email, text message or the website contact form.

11. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to:

Ask whether we process your personal information
Request access to personal information we maintain about you
Correct inaccurate information
Request deletion of personal information
Obtain a portable copy of certain information
Withdraw consent where processing is based on consent
Opt out of certain targeted advertising, profiling or data-sharing practices
Obtain information about third parties that received your personal information
Appeal a decision involving a privacy request
Be free from unlawful discrimination for exercising a privacy right

Aura Bend does not sell personal information for monetary compensation.

To submit a privacy request, email info@aurabend.com with the subject line Privacy Request. You may also call (541) 233-5166.

We may need to verify your identity before completing a request. An authorized representative may submit a request where permitted by law, but we may require proof of authorization.

Some information may be retained when necessary to complete a transaction, maintain required records, protect safety, prevent fraud or comply with law.

12. Universal Opt-Out Signals

Where required by applicable law and supported by our website technology, Aura Bend will honor recognized browser-based universal opt-out preference signals concerning targeted advertising or the sale or sharing of personal information.

You may also adjust your choices through our website’s cookie settings.

13. Children’s Privacy

Aura Bend’s website and online booking services are intended for adults.

We do not knowingly collect personal information online directly from children under 13 without appropriate parental or legal-guardian authorization. Services for a minor must be requested and authorized by a parent or legal guardian.

A parent or guardian who believes a child has submitted personal information without permission may contact us to request its deletion.

14. Third-Party Websites and Services

Our website may link to social media platforms, hotels, guides, payment providers, practitioners or other third-party websites and services.

Aura Bend does not control the privacy practices of those third parties. Their collection and use of information are governed by their own privacy notices.

15. Information Stored or Processed Outside Oregon

Wix and other service providers may process or store information in other states or countries. Privacy and data-protection laws in those locations may differ from those in Oregon.

By using our website and services, you understand that information may be processed in locations where Aura Bend or its service providers operate, subject to applicable legal protections.

16. Changes to This Policy

We may update this Privacy Policy when our services, website features, technology or legal obligations change.

The updated policy will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by email when appropriate.

17. Contact Aura Bend

Questions, concerns and privacy requests may be directed to:

Aura Bend
Bend, Oregon
Email: info@aurabend.com
Telephone: (541) 233-5166
Website: aurabend.com